If you have been injured in a car accident in British Columbia, one of the first questions you likely have is where to go for treatment — and whether your treatment will be covered. At Artemis Wellness Clinic in Richmond, we accept ICBC claims, and we bill ICBC directly so you can focus on recovery rather than paperwork.
We bill ICBC directly for your pre-approved treatments. If part of a fee is not covered by ICBC (a user fee), we tell you before your treatment. Call 604-242-2233 or book online at artemis.janeapp.com.
What Does “ICBC Approved Clinic” Mean?
Under BC’s Enhanced Care model, you do not need to go to a specific “approved” clinic. You have the right to choose any qualified, registered healthcare provider for your treatment. What matters is that your provider is a regulated health professional in BC — a Registered Massage Therapist, Registered Acupuncturist, licensed Physiotherapist, or registered Chiropractor.
At Artemis, our massage therapists, acupuncturists and chiropractor are licensed with the College of Complementary Health Professionals of BC (CCHPBC), and our Registered Physiotherapist, Colin, is licensed with the College of Health and Care Professionals of BC (CHCPBC). We are experienced in treating car accident injuries and in managing the ICBC claims process on behalf of our patients.
Why Patients Choose Artemis for ICBC Treatment
There are several reasons patients across Richmond and Metro Vancouver choose Artemis for their ICBC treatment.
Five Treatment Disciplines Under One Roof
Many ICBC injury cases involve more than one type of treatment. A whiplash patient might need RMT for muscle tension, acupuncture for pain and inflammation, physiotherapy for rehab exercises, and chiropractic for spinal alignment. At Artemis, you can access all five disciplines without visiting multiple clinics. Your practitioners coordinate your treatment plan together.
Direct Billing to ICBC
We bill ICBC directly for your pre-approved treatments, so you do not have to claim reimbursement yourself. If part of a fee is not covered by ICBC (a user fee), we tell you before your treatment. When you book, simply provide your ICBC claim number and BC Personal Health Number (PHN), and we handle the billing.
Start Treatment Quickly
You do not need to wait for your ICBC claim to be fully processed before beginning treatment. In fact, starting treatment early is generally encouraged. You can start treatment at our clinic within days of your accident.
Experienced with Car Accident Injuries
Our team treats car accident injuries regularly. We understand the common injury patterns, the typical recovery timelines, and how to document your progress for ICBC.
Services Covered by ICBC at Artemis
All of the following services are available under your ICBC claim at our clinic.
Registered Massage Therapy (RMT) — for neck pain, back pain, muscle tension, headaches, and soft tissue injuries from car accidents. We have several RMTs on staff, which helps with appointment availability.
Acupuncture — for pain management, inflammation reduction, headaches, sleep disruption, and stress related to the accident. Our Registered Acupuncturist Mandy Tam provides treatment in English, Mandarin, and Cantonese.
Physiotherapy — for rehabilitation exercises, movement restoration, strength building, and structured return-to-activity programs after a car accident.
Chiropractic Care — for spinal alignment, joint restrictions, nerve irritation, and posture correction after motor vehicle accidents.
Kinesiology and Active Rehabilitation — for exercise-based recovery programs that bridge the gap between clinical treatment and full return to normal activities.
How to Start ICBC Treatment at Artemis
The process is straightforward. See a physician after your accident to have your injuries documented. Contact ICBC to open your claim and get your claim number. Call us at 604-242-2233 or book online at artemis.janeapp.com. Let us know you need ICBC treatment and provide your claim number. We schedule your first appointment and handle ICBC billing directly.
Frequently Asked Questions
Do I need a doctor’s referral to start ICBC treatment?
No. Within the first 12 weeks after a crash, you do not need a doctor’s referral or ICBC approval to start pre-approved treatments — bring your ICBC claim number and BC Personal Health Number (PHN). Seeing a physician to document your injuries is still recommended and supports your claim.
Can I choose my own clinic for ICBC treatment?
Yes. Under BC’s Enhanced Care model, you have the right to choose your healthcare providers. You do not need ICBC to assign you to a specific clinic.
How many treatment sessions does ICBC cover?
Within the first 12 weeks after a crash, ICBC pre-approves up to 12 RMT, 12 acupuncture, 25 physiotherapy, 25 chiropractic and 12 kinesiology treatments. Treatment beyond these limits needs ICBC approval. Your practitioners document your progress and communicate with ICBC as needed.
What if I was at fault in the accident?
Under BC’s no-fault Enhanced Care model, you are entitled to treatment coverage regardless of who was at fault. Your recovery benefits are the same whether you caused the accident or not.
Can I see multiple types of practitioners under one ICBC claim?
Yes. You can see an RMT, acupuncturist, physiotherapist, and chiropractor all under the same ICBC claim at Artemis. A multidisciplinary approach can be helpful for many car accident injuries.
Book Your ICBC Treatment in Richmond
Artemis Wellness Clinic is located at 5911 No. 3 Rd #130, Richmond BC, steps from Brighouse SkyTrain. Call 604-242-2233 or book online at artemis.janeapp.com. ICBC direct billing available.
