If you carry Canada Life group benefits (formerly Great-West Life, London Life, or Canada Life branded plans) and want a Richmond clinic that handles direct billing without you fronting the cost, Artemis Wellness Clinic at 5911 No. 3 Rd #130, Richmond BC — three minutes’ walk from Brighouse SkyTrain — direct bills Canada Life for every regulated discipline we offer.
That includes Registered Massage Therapy (RMT), Acupuncture and Traditional Chinese Medicine, Physiotherapy, Chiropractic, and Kinesiology. You don’t pay upfront, and most patients with extended-health coverage pay between $0 and $30 out of pocket per visit.
📞 Call 604-242-2233 or visit artemis.janeapp.com to book — reception will confirm your Canada Life eligibility while you book.
How Canada Life Direct Billing Works at Artemis
In 2020, Great-West Life, London Life, and Canada Life consolidated their Canadian operations under a single Canada Life brand. If you previously had a Great-West Life or London Life card, your benefits transitioned to Canada Life branding — but the underlying plan, group number, and benefit structure are typically the same. Our direct billing process handles all three legacy brand names.
The flow at Artemis:
- Before your first visit, you give reception your Canada Life member ID, plan/policy number, and contract holder’s name.
- At your appointment, your practitioner provides the treatment. You sign a one-time authorization so we can submit on your behalf.
- At checkout, our front desk submits the claim electronically. Canada Life responds within seconds.
- You pay only the uncovered portion — typically $0 to $30, depending on plan, discipline, and remaining annual maximum.
You leave with an itemized receipt showing exactly what Canada Life covered, what you paid, and your remaining benefit balance.
What Canada Life Plans Typically Cover
Canada Life is one of Canada’s largest insurers and the largest group-benefits provider after Sun Life and Manulife. Coverage varies by employer plan, but the typical patterns we see:
- Registered Massage Therapy (RMT): Most Canada Life group plans cover 80–100% up to $300–$1,500 per year, with per-visit caps around $60–$120.
- Acupuncture / TCM: Typically grouped with paramedical practitioners under a shared annual pool; $300–$1,000/year is the common range.
- Physiotherapy: Usually covered at the same percentage as RMT; common annual limits $500–$1,500.
- Chiropractic: Typically a separate benefit pool with its own annual cap, commonly $300–$1,000/year.
- Kinesiology: Coverage varies. Some Canada Life plans include kinesiology under a broader “registered health practitioner” pool; others do not.
⚠️ Important: these are typical ranges — your specific plan may differ. The two-minute verification below confirms your exact coverage.
What You’ll Actually Pay — Three Worked Examples
Example 1 — Common Canada Life group plan, 100% up to $80/visit, $500/year RMT cap
You book a 60-minute RMT session at $135.
- Canada Life pays: $80 (direct billed at checkout)
- You pay at the desk: $55
Example 2 — Premium plan, 80% coverage up to $1,500/year
You book a 75-minute Acupuncture and TCM session at $160.
- Canada Life pays: $128 (80% of $160, within annual cap)
- You pay at the desk: $32
Example 3 — Comprehensive plan, 100% up to $1,000/year RMT
You book a 60-minute RMT session at $135.
- Canada Life pays: $135 (direct billed)
- You pay at the desk: $0
The pattern: with direct billing, your real out-of-pocket cost is dramatically lower than the listed price, and you don’t need to front any cash to find out.
How to Verify Your Canada Life Coverage in Two Minutes
Option A — Use the Canada Life member portal. Log in at mygroupbenefits.canadalife.com with your member credentials. Navigate to “Coverage” → “Paramedical Services.” You’ll see your per-visit cap, annual maximum, and used-to-date for each professional category.
Option B — Use the GroupNet for Plan Members mobile app. Same login, same info.
Option C — Phone Canada Life. Call the member services number on your card. Ask: “What’s my paramedical coverage cap and remaining annual maximum for [RMT / Acupuncture / Physiotherapy / Chiropractic]?” The agent will read it out.
Or just call us at 604-242-2233 — reception runs Canada Life coverage checks daily.
Why Patients Choose Artemis for Canada Life Claims
1. One clinic for five disciplines. RMT, Acupuncture and TCM, Physiotherapy, Chiropractic, and Kinesiology — all under one roof, all direct billed to Canada Life.
2. Practitioners share patient charts. When Mandy Tam, R.Ac coordinates with Dave Tam, RMT Director, your file moves with you internally — no re-explaining your case.
3. We’ve direct billed Canada Life since the clinic opened. Including legacy Great-West Life and London Life plans transitioning to Canada Life branding — those quirks are routine for our front desk.
Patients also routinely mention the clinic’s location — 3 minutes’ walk from Brighouse SkyTrain, directly across from Pricesmart Ackroyd — and our evening and Saturday appointments.
What to Bring on Your First Visit
- Canada Life member card (physical or digital screenshot)
- A photo ID (driver’s licence or BC services card)
- List of any current medications
- A short note about what you’d like help with — pain location, sleep, stress, post-injury
You’ll fill out a 5-minute intake form on arrival (or online beforehand). Book a full 60-minute slot for your first visit.
About Canada Life
The Canada Life Assurance Company is one of Canada’s largest insurance and financial services companies, with roots going back to 1847 as Canada’s first domestic life insurance company. Headquartered in Winnipeg, Manitoba, Canada Life is a subsidiary of Great-West Lifeco. In 2020, the company consolidated three legacy brands — Great-West Life, London Life, and Canada Life — under a single Canada Life identity, simplifying the customer experience while maintaining all existing group plans.
For policy questions, member portal login, or claim history, visit the official Canada Life website.
Frequently Asked Questions
Does Artemis direct bill Canada Life for every service?
Yes. We direct bill Canada Life for Registered Massage Therapy (RMT), Acupuncture and TCM, Physiotherapy, Chiropractic, and Kinesiology — every regulated discipline we offer.
Do I still have my Great-West Life / London Life plan if my card now says Canada Life?
Yes. The 2020 brand consolidation merged Great-West Life and London Life into Canada Life. Your underlying plan, group number, and benefit structure typically didn’t change — only the branding.
Do I need to pay upfront and get reimbursed by Canada Life?
No. Direct billing means we submit the claim electronically at the time of your visit, and you only pay the uncovered portion at the front desk. Most patients pay $0–$30.
What if my Canada Life plan only partially covers my visit?
You pay only the difference between what Canada Life covers and the session price. For a $135 60-minute RMT session with an $80 cap, you’d pay $55 at the desk.
How do I find out my Canada Life annual maximum and per-visit cap?
Log into the Canada Life member portal at mygroupbenefits.canadalife.com or the GroupNet app, or call the member services number on your card. Or call us at 604-242-2233 and reception will check while you book.
Can I direct bill Canada Life for both RMT and Acupuncture in the same visit?
Yes — but they’re typically billed against separate benefit pools, and each session is its own claim. We coordinate scheduling and billing.
Does Canada Life direct billing work for spouses or dependants?
Yes. Each family member booked under your Canada Life policy can be direct billed against their share of the benefit pool.
Do I need a doctor’s referral for Canada Life to cover my treatment?
For most Canada Life plans: no. RMT, Acupuncture, and Chiropractic generally don’t need a referral. Physiotherapy and Kinesiology occasionally do — your member portal or our front desk can confirm.
Book Your Canada Life Direct-Bill Appointment
Ready to use your Canada Life benefits at Artemis? Book online at artemis.janeapp.com or call 604-242-2233. We’re at 5911 No. 3 Rd #130, Richmond, BC V6X 0K9, three minutes from Brighouse SkyTrain.
We also direct bill: ICBC, WorkSafeBC, Pacific Blue Cross, Sun Life, Manulife, Green Shield Canada, and TELUS Health.
For complete cost breakdowns, see Richmond RMT Direct Billing & Cost Guide and Richmond Acupuncture Cost & Direct Billing 2026.
This page was prepared by the Artemis Wellness Clinic team for patient education. Coverage details are typical patterns observed across our Canada Life patient base — your individual plan benefits may differ. Always verify with Canada Life before relying on any specific figure. Canada Life® is a registered trademark of The Canada Life Assurance Company. Artemis Wellness Clinic is independent and not affiliated with, sponsored by, or endorsed by Canada Life.
Reviewed by Artemis Wellness Clinic team · Published 2026-05-15
