If you have been in a car accident anywhere in Metro Vancouver, you can choose where to receive your ICBC treatment. The right choice can make the difference between completing your treatment plan and quitting halfway through. Artemis Wellness Clinic at 5911 No. 3 Road #130 is an ICBC injury clinic on Richmond’s main commercial corridor — two minutes from Brighouse SkyTrain Station, directly across from Richmond Centre, and accessible from anywhere in the Lower Mainland by transit. We bill ICBC directly for your pre-approved treatments; if part of a fee is not covered by ICBC (a user fee), we tell you before your treatment. Book online at Jane App or call 604-242-2233.
Why a No. 3 Road ICBC Clinic Matters
No. 3 Road is the spine of central Richmond. It carries the Canada Line, multiple Translink bus routes, Richmond Centre traffic, and the daily commute of tens of thousands of residents and workers. Statistically, it is also one of the higher-volume corridors in Metro Vancouver for vehicle collisions, particularly at the No. 3 Road / Westminster Highway and No. 3 Road / Cambie Road intersections.
Choosing an ICBC clinic that sits on No. 3 Road has practical implications:
- You can attend treatment on your daily route, not as a separate trip you have to fit in.
- You avoid driving long distances after hands-on treatment — sitting in a car for 25 minutes right after manual therapy or acupuncture can be uncomfortable.
- For treatment plans with two or three sessions per week, a clinic you can reach on transit or on foot makes it easier to finish your treatment plan within ICBC’s 12-week pre-approved period.
What “ICBC Approved” Actually Means
Under BC’s no-fault Enhanced Care system, ICBC pre-approves a number of treatment sessions across multiple disciplines — physiotherapy, registered massage therapy, acupuncture, chiropractic, and kinesiology — and when your clinic bills ICBC directly, you do not have to pay the full fee up front and seek reimbursement. To bill ICBC directly, the clinic must:
- Be willing to bill ICBC directly through ICBC’s electronic billing system,
- Have practitioners who meet ICBC’s requirements for each discipline,
- Submit treatment reports to ICBC at the intervals ICBC requests.
Artemis meets all three criteria for all five disciplines. You can read our full guide to ICBC-approved clinics in Richmond for the complete picture.
How to Get to Artemis from Anywhere in Metro Vancouver
Our location at 5911 No. 3 Road #130 is easy to reach by transit.
From Brighouse SkyTrain Station. Two-to-three minute walk south on the west side of No. 3 Road. The walk is level, mostly covered, and wheelchair accessible.
From Vancouver, Burnaby, or further east. Take the Canada Line southbound — Brighouse is the terminus. From most parts of Vancouver, the trip is 25 to 35 minutes door-to-door.
From the South Surrey, Delta, or Tsawwassen direction. Drive via Highway 99 north to the Steveston Highway exit, then north on No. 3 Road. There are two free parking stalls (47 and 48) behind the unit — enter from Ackroyd Road or Firbridge Way; the parkade is closed on Saturdays and Sundays. There is also paid street parking on the side street, and free 3-hour parking at the PriceSmart plaza across the street on Ackroyd Road.
By Translink bus. Routes 401, 402, 403, 407, and 430 all stop within one block.
By bike. Richmond’s protected bike network feeds into the No. 3 Road corridor and there are covered bike racks at the building.
ICBC-Covered Treatments Available at Artemis
ICBC’s no-fault benefits can cover the following treatments at our clinic. We bill ICBC directly for your pre-approved treatments; if part of a fee is not covered by ICBC (a user fee), we tell you before your treatment.
Physiotherapy. Manual therapy, exercise prescription, and modalities such as therapeutic ultrasound. Typical use cases include whiplash, low-back strain, and knee/shoulder injuries from collision.
Registered Massage Therapy (RMT). Soft-tissue treatment for muscle guarding, fascial restriction, and post-collision pain. Often used in combination with physiotherapy or chiropractic for the first 12 weeks.
Acupuncture. May help with whiplash, neck and shoulder tension, headaches following collision, and chronic pain that develops weeks after the accident.
Chiropractic care. Spinal mobilization and manipulation for joint dysfunction following motor vehicle collision.
Kinesiology and active rehabilitation. Once acute pain settles, kinesiology helps you rebuild strength, mobility, and confidence — particularly important before returning to work or sport.
How the ICBC Process Works at Our Clinic
You do not need to know the rules of ICBC to start treatment. Our front desk handles the paperwork.
- Have your ICBC claim number ready. It is on the email or letter ICBC sent after you reported your accident.
- Book a first appointment by phone or on Jane App. Tell us it is an ICBC visit.
- At your first visit, we confirm coverage and treatment count with ICBC directly. Within the first 12 weeks after a crash, pre-approved treatments need no ICBC approval — you do not need to wait for additional approvals to start.
- We bill ICBC after each visit. If part of a fee is not covered by ICBC (a user fee), we tell you before your treatment.
- Treatment reports are submitted to ICBC at the intervals they request, and your treatment plan is adjusted based on your recovery progress.
For a step-by-step explanation of the patient side of the process, see how to use your ICBC claim for treatment in Richmond.
Coverage Limits and Time Windows
ICBC pre-approves treatment over a 12-week window after your accident: up to 12 RMT, 12 acupuncture, 25 physiotherapy, 25 chiropractic and 12 kinesiology treatments. Beyond these limits or after 12 weeks, additional treatment can often be approved through your ICBC adjuster based on your recovery progress and the clinical reports we submit.
For exact limits and how to extend coverage when needed, see our detailed guides:
Common Injuries We Treat
The most frequent presentations at our clinic following a collision:
- Whiplash and neck pain — often peaks 24 to 72 hours after the accident
- Low-back strain and disc-related pain
- Shoulder pain and rotator-cuff irritation from seatbelt impact
- Concussion symptoms — headache, dizziness, light sensitivity, sleep disruption
- Knee pain from dashboard contact
- Persistent headaches and TMJ jaw pain
- Anxiety symptoms and sleep disruption following the collision experience
Each is treated with a combination of disciplines tailored to your assessment findings, recovery stage, and ICBC-approved session count.
What to Bring to Your First ICBC Visit
- Government-issued photo ID
- ICBC claim number and BC Personal Health Number (PHN)
- A brief written summary of the accident, your symptoms, and any treatment received elsewhere (walk-in clinic, ER, family doctor)
- Any imaging reports (X-ray, CT, MRI) if available
- Loose, comfortable clothing — for low-back issues, shorts are useful
Frequently Asked Questions
Does Artemis bill ICBC directly for all five disciplines?
Yes. Physiotherapy, RMT, acupuncture, chiropractic, and kinesiology are all available at our clinic, and we bill ICBC directly for your pre-approved treatments.
How quickly can I be seen after my accident?
Same-week appointments are typical. ICBC encourages starting treatment early after a crash. Book at Jane App or call 604-242-2233.
Do I need a doctor’s referral to start ICBC physiotherapy or acupuncture?
No. Under Enhanced Care, within the first 12 weeks after a crash you can begin pre-approved treatments without a doctor’s referral or ICBC approval. Bring your ICBC claim number and BC PHN, and we handle the rest.
Will I have to pay anything out of pocket?
For pre-approved no-fault treatments, we bill ICBC directly. If part of a fee is not covered by ICBC (a user fee), we tell you before your treatment. If you exceed your approved session count and treatment must continue, we discuss options and any costs with you before treatment continues.
Can I use ICBC physiotherapy AND ICBC RMT in the same week?
Yes. ICBC’s session limits are per-discipline. Many patients see multiple disciplines in the same week as part of a coordinated multidisciplinary plan.
What if my accident happened months ago and I am only seeking treatment now?
You may still be eligible for treatment. Contact ICBC to confirm your claim is still open, then book a first appointment. We can often start within the same week.
Do you offer evening or weekend ICBC appointments?
Yes. Evening and weekend slots are part of our regular schedule across all five disciplines. Live availability shows on our Jane App booking page.
Is parking available near the clinic?
Yes. There are two free parking stalls (47 and 48) behind the unit — enter from Ackroyd Road or Firbridge Way; the parkade is closed on Saturdays and Sundays. Paid street parking is available on the side street, and the PriceSmart plaza across the street on Ackroyd Road offers free 3-hour parking.
Book Your ICBC Treatment in Richmond
Artemis Wellness Clinic — ICBC Direct Billing
5911 No. 3 Road #130, Richmond, BC V6X 0K9
Phone: 604-242-2233
Online booking: artemis.janeapp.com
Two minutes from Brighouse SkyTrain. ICBC direct billing across physiotherapy, RMT, acupuncture, chiropractic, and kinesiology. Evening and weekend appointments available.
