If you’ve been injured at work in BC and have an active WorkSafeBC claim, Artemis Wellness Clinic at 5911 No. 3 Rd #130, Richmond BC — three minutes’ walk from Brighouse SkyTrain — is an approved provider that direct bills WorkSafeBC for treatment of approved workplace injuries.
We direct bill WorkSafeBC for Registered Massage Therapy (RMT), Acupuncture and Traditional Chinese Medicine, Physiotherapy, Chiropractic, and Kinesiology. For approved claims, you typically pay $0 out of pocket — WorkSafeBC pays our clinic directly for authorized treatment of your work-related injury.
📞 Call 604-242-2233 or visit artemis.janeapp.com to book — bring your WorkSafeBC claim number.
How WorkSafeBC Direct Billing Differs From Extended Health
WorkSafeBC is fundamentally different from extended health insurers like Pacific Blue Cross or Sun Life. Here’s the practical difference:
- Extended health insurance (PBC, Sun Life, Manulife, etc.) covers your treatment up to an annual cap, regardless of injury cause. You typically have a copay or use a per-visit cap.
- WorkSafeBC is workers’ compensation insurance that covers treatment of injuries or illnesses caused by your job. There is no per-visit copay and no annual cap on covered treatment — you pay nothing if your claim is approved and the treatment is authorized.
If your injury is work-related and WorkSafeBC has accepted your claim, your treatment at Artemis is fully covered with $0 out of pocket. You don’t even need to use your extended health benefits.
What You Need Before Your First Visit
To direct bill WorkSafeBC, we need three things:
- Your WorkSafeBC claim number — typically a 6 to 8-digit number issued when you reported the injury. If you don’t have it, you can find it by calling WorkSafeBC at 1-888-967-5377 or logging into your WorkSafeBC online services.
- Your treating physician’s referral — for some types of treatment (especially physiotherapy beyond the first few visits), WorkSafeBC requires a referral or pre-authorization. We can help confirm what’s needed for your case.
- Your adjudicator’s contact info (optional but helpful) — your case manager’s name and email lets us coordinate any pre-approval questions quickly.
If you’re unsure whether your claim is approved or what’s covered, call us at 604-242-2233 before booking. We can call WorkSafeBC together to confirm.
What WorkSafeBC Covers at Artemis
For an approved workplace injury claim, WorkSafeBC typically covers:
- Initial assessment by an RMT, physiotherapist, chiropractor, acupuncturist, or kinesiologist
- Subsequent treatment sessions related to the injury, with periodic progress reports submitted by the practitioner
- Active rehab programs combining manual therapy, exercise, and education for return-to-work
- Multidisciplinary care — for complex injuries, multiple disciplines may be approved (e.g., RMT plus physiotherapy plus kinesiology)
WorkSafeBC monitors progress through outcome reports submitted by your treating practitioner. Treatment continues as long as it produces clinical progress — there is no fixed visit cap, but treatment must be reasonable and necessary for recovery.
How the WorkSafeBC Direct Billing Flow Works
- Before your first visit, you give reception your WorkSafeBC claim number, date of injury, and the body region affected.
- At your first visit, your practitioner conducts a focused assessment of the work-related injury. The session is structured around your WorkSafeBC claim parameters.
- At checkout, our front desk submits the claim electronically to WorkSafeBC. You don’t pay anything if your claim is approved and the treatment is within authorized parameters.
- Throughout your treatment, your practitioner submits periodic progress reports to WorkSafeBC. These reports support continued authorization for your treatment plan.
You leave each visit with a record of the treatment performed and what was billed to WorkSafeBC. If WorkSafeBC has any questions about your treatment, our front desk handles the back-and-forth.
Common Workplace Injuries We See at Artemis
Across our patient base, the most common WorkSafeBC-claim presentations:
- Repetitive strain injuries — wrist, shoulder, low-back tension from prolonged office, retail, or trades work
- Acute strain or sprain from lifting, slipping, or sudden physical exertion
- Whiplash and post-MVA injuries when the motor vehicle collision happened during work hours (e.g., delivery drivers, mobile professionals)
- Cumulative trauma in trades workers — carpenters, electricians, plumbers, mechanics
- Postural and overuse injuries in healthcare workers, hairstylists, dental hygienists
Treatment plans typically combine RMT for direct soft-tissue work, physiotherapy for graded loading and movement re-education, and kinesiology for return-to-work conditioning. See our integrated approach to active rehab — the same multidisciplinary model that works for ICBC active rehab applies to WorkSafeBC claims.
Why Patients Choose Artemis for WorkSafeBC Treatment
1. One clinic for five disciplines. RMT, Acupuncture and TCM, Physiotherapy, Chiropractic, and Kinesiology — all under one roof, all WorkSafeBC-approved. If your treatment plan needs more than one discipline, we coordinate it internally.
2. Practitioners share patient charts. Your file moves with you between practitioners. No re-explaining your case at every visit.
3. We’ve direct billed WorkSafeBC since the clinic opened. Submission process, progress-report cadence, and case manager communication patterns are routine for our front desk.
4. Brighouse SkyTrain access. If your work-related injury limits your driving, public transit access matters. We’re a 3-minute walk from Brighouse SkyTrain — Canada Line connects Richmond, Vancouver, and the airport.
What to Bring on Your First Visit
- WorkSafeBC claim number (6-8 digit)
- Photo ID (driver’s licence or BC services card)
- Any imaging or medical reports related to the work injury
- A short note about what happened — date of injury, mechanism, current symptoms
You’ll fill out a brief intake form. Your first appointment is structured around the WorkSafeBC claim assessment requirements. Book a 60-minute slot.
About WorkSafeBC
WorkSafeBC (formally the Workers’ Compensation Board of British Columbia) is the provincial agency responsible for workers’ compensation in BC, established in 1917. Headquartered in Richmond, BC (just down the street from us), WorkSafeBC oversees workplace safety, workers’ compensation claims, and rehabilitation. Approximately 2.6 million workers are covered under the BC workers’ compensation system.
For claim status, claim filing, or to contact your case manager, visit the official WorkSafeBC website.
Frequently Asked Questions
Does Artemis direct bill WorkSafeBC for every service?
Yes. We direct bill WorkSafeBC for Registered Massage Therapy (RMT), Acupuncture and TCM, Physiotherapy, Chiropractic, and Kinesiology, when your treatment is authorized under an approved claim.
Do I pay anything out of pocket for WorkSafeBC-covered treatment?
For approved claims with authorized treatment: typically $0. WorkSafeBC pays the clinic directly. If your claim is denied or treatment exceeds what WorkSafeBC has approved, you may be responsible for the cost.
My WorkSafeBC claim hasn’t been approved yet — can I still come in?
You can come in, but if the claim is later denied, you may be responsible for treatment costs. We recommend you wait for claim approval, OR ask us about using your extended health benefits in the interim — many plans cover the same treatment.
Do I need a doctor’s referral for WorkSafeBC to cover my treatment?
For RMT, Acupuncture, and Chiropractic: typically not required for the initial visits. For Physiotherapy and Kinesiology: a referral or pre-authorization may be required depending on your case. We can confirm with WorkSafeBC for you.
Is there an annual cap on WorkSafeBC-covered treatment?
No. WorkSafeBC continues to authorize treatment as long as it produces measurable clinical progress and remains reasonable for the injury. Your practitioner submits periodic progress reports to support continued authorization.
Can I see multiple disciplines at Artemis under one WorkSafeBC claim?
Yes — and for complex injuries this is common. Your practitioners coordinate the treatment plan and report progress jointly. We’ve handled multidisciplinary WorkSafeBC claims since the clinic opened.
Where do I find my WorkSafeBC claim number?
On any correspondence WorkSafeBC has sent you, by calling 1-888-967-5377, or by logging into WorkSafeBC online services at worksafebc.com.
What if my work injury was caused by a motor vehicle collision during work hours?
You may have both a WorkSafeBC and an ICBC claim. We handle both — see our ICBC-approved clinic page for the ICBC side. Coordination is routine.
Book Your WorkSafeBC Direct-Bill Appointment
Ready to use your WorkSafeBC benefits at Artemis? Book online at artemis.janeapp.com or call 604-242-2233. We’re at 5911 No. 3 Rd #130, Richmond, BC V6X 0K9, three minutes from Brighouse SkyTrain.
We also direct bill: ICBC, Pacific Blue Cross, Sun Life, Manulife, Canada Life, Green Shield Canada, and TELUS Health.
This page was prepared by the Artemis Wellness Clinic team for patient education. WorkSafeBC coverage applies only to authorized treatment for approved workplace injury claims. Specific authorization decisions are made by WorkSafeBC, not by Artemis. WorkSafeBC® is a registered trademark of the Workers’ Compensation Board of British Columbia. Artemis Wellness Clinic is independent and not affiliated with, sponsored by, or endorsed by WorkSafeBC.
Reviewed by Artemis Wellness Clinic team · Published 2026-05-15
